Scenario #1: Wrong shipping method
At the packing station, if a packer accidentally chooses the wrong shipping method, first cancel the incorrect shipping label. Then, create a new one with the right shipping method.
Scenario #2: Order damaged
The order gets damaged in transit and a new item needs to be shipped.
The order never arrives at its destination.
The wrong item is received by the customer and they need to send it back and have the correct item shipped.
The order shipped to the wrong address, or is undeliverable and therefore is being returned to the sender.
Any other reason an order would need to be reshipped for customer satisfaction.
Caution:
The 'Mark as unfulfilled' button is only intended for use on orders previously changed from Pending status to Fulfilled status with the 'Mark as fulfilled' button.
Any previously packed and shipped orders must be Re-Shipped if the order is being packed or shipped again.
To Reship:
1. Click Re-Ship:
2. Select the items you would like to Re-Ship using the checkboxes on the left side of the pop-up:
3. If Scenario #1, also select the checkboxes on the right side of the items you’ve selected to Re-ship. If Scenario #2, do NOT select any checkboxes on the right side.
4. This order is now pending and ready to be shipped again.
5. REMEMBER: Select the LOCATION -> Reship from the dropdown for each SKU when completing the reshipment.
6. Complete the shipment!
If the “Reship” location does not appear in your dropdown, review and correct the Reship location settings with the following steps.
7. Go to the product detail page of each SKU to be reshipped. Scroll down to the Product Locations section to confirm Reship is a location.
** If it is not, add it by selecting Locations from your Settings and add the Reship location.
8. Be sure to select both Disabled on picking App and Sellable. Then Save.
9. Go back and repeat the steps to complete the order and you will see Reship as a location this time.