Shopify and Packiyo
As soon as you link your Packiyo account with Shopify, it starts syncing products and orders, pulling data from your online sales channel into the system. Packiyo regularly updates this info from Shopify, performing a nightly sync. If you ever need to manually sync the two platforms for any reason, you can reach out to Packiyo's support team for help.
The Product and SKU number in Shopify
The Stock Keeping Unit, or SKU, is a unique code made of letters and numbers that retailers use to identify each product and keep track of inventory. Packiyo requires this SKU number to import products into its system. In Shopify, you can find this SKU field under the Inventory section when you look at a product's details.
The product fulfillment location in Shopify
For a product to be successfully imported into Packiyo, the fulfillment location is crucial. This location must align with the WMS warehouse location for the system to successfully import products and orders. On Shopify, when viewing a product page, you'll see the Location field under the Quantity section. Here, you can manage your fulfillment locations by clicking "Edit Locations."
If an order from Shopify isn't importing into Packiyo, you'll want to check two things with the order you have open in Shopify:
Make sure the order lists the right fulfillment Location that matches one in Packiyo.
Ensure the products in the order show their specific SKU numbers.