As soon as you link your Packiyo account with Shopify, it starts syncing products and orders, pulling data from your online sales channel into the system. Packiyo regularly updates this info from Shopify, performing a nightly sync. If you ever need to manually sync the two platforms for any reason, you can reach out to Packiyo's support team for help.

The Stock Keeping Unit, or SKU, is a unique code made of letters and numbers that retailers use to identify each product and keep track of inventory. Packiyo requires this SKU number to import products into its system.

In Shopify, you can find this SKU field under the Inventory section when you look at a product's details:

For a product to be successfully imported into Packiyo, the fulfillment location is crucial. This location must align with the WMS warehouse location for the system to successfully import products and orders.

In Shopify, when viewing a product page, you'll see the Location field under the Quantity section. Here, you can manage your fulfillment locations by clicking "Edit Locations":

1. Log in to your Shopify account and navigate to your Products page.

2. Select the products you want to edit by clicking on the checkboxes next to each product.

3. Click on the Actions dropdown menu and select Bulk edit.

4. In the bulk editor, you can make changes to the inventory quantities for all selected products. You can also make changes to other product details, such as price and weight.

5. Once you have made all the necessary changes, click on Save to apply the changes to your products.

Additional info: https://help.shopify.com/en/manual/sell-in-person/shopify-pos/inventory-management/assign-inventory-pos

If an order from Shopify isn't importing into Packiyo, you'll want to check two things with the order you have open in Shopify:

Setting up your location fulfillments