Starting a Return
1. To start a return, click the Orders menu item:
2. In the Orders/Manage screen, click the order number:
3. In the upper-right corner of the order screen, select Return Order:
4. In the dialog:
1) Select the number of items to be returned.
2) Enter a return Reason.
3) Check this if customer has their own label. Otherwise, Packiyo prints a label.
Then click Complete:
5. The Ship to: info displays at the top. Choose a Return Shipping method
and click Complete:
An orange banner displays when you've successfully initiated a return:
The Returned column displays 1 returned item:
Check List of Returns
To check on your list of returns:
Click Returns in the left panel:
And view your entire list of returns. Note that you can toggle columns
(like Status) for a different focus:
Tip:
You can access the Return status dashboard by entering
"return_status" after the forward slash in your URL
(see graphics below).
Return status dashboard:
