Skip to main content
All CollectionsFrequently Asked Questions
Troubleshoot Your Printer Setup for Windows 11
Troubleshoot Your Printer Setup for Windows 11

This article helps you configure your printer in Windows 11 to work with Packiyo.

Mary Quigley avatar
Written by Mary Quigley
Updated over 5 months ago

Heads up:


If you haven't yet added a printer, you'll want to download and install Packiyo's printer app.

Disable "Check apps and files" in Security Settings

To disable Microsoft Defender SmartScreen for apps and files in Windows 11, follow these steps (follow text below graphic):

  1. Open Windows Security:

    • Press the Windows key, type "Windows Security," and hit Enter.

  2. Go to App & Browser Control:

    • In the Windows Security window, click on "App & browser control" in the left sidebar.

  3. Reputation-based Protection Settings:

    • Under the "Reputation-based protection" section, click on "Reputation-based protection settings."

  4. Turn Off SmartScreen for Apps and Files:

    • In the "Reputation-based protection settings" window, find the "Check apps and files" section.

    • Toggle the switch to Off.

  5. Confirm the Changes:

    • A User Account Control (UAC) prompt may appear. Confirm the changes by clicking Yes or entering your administrator password if prompted.

Heads Up:
​

After completing these steps, Microsoft Defender SmartScreen will no longer check apps and files on your Windows 11 system. Keep in mind that turning off this feature may increase the risk of running potentially harmful software, so be cautious about the files and apps you choose to run.


​If the above doesn't help configure your printer in Windows 11....

Change "Choose where to get apps"

  1. Navigate to Settings -> Apps -> Advanced app settings

  2. Change the dropdown to Anywhere:

​If the above steps still don't help configure your printer in Windows 11....
​

Check your printer configuration

Heads up:


If you haven't yet added a printer, you'll want to download and install Packiyo's printer app.

  1. Click the printer icon.

  2. Look at the selected printer. If "Generate PDF" is selected, you may need to add your printer.

Check configured printers

  1. Click the gear icon in the lower-left corner of your screen, then select
    ​Connected Printers:


    ​

  2. Configured printers are displayed on the Printers page:

Tip:
If you haven't yet added a printer, you'll want to download and install Packiyo's printer app.

Add a printer

  1. To add a printer, click the gear icon in the lower-left corner of your screen, then select Timezone & Printing:
    ​
    ​
    ​

  2. Your listed Timezone may be incorrect. If it is, you'll need to change your Timezone. To do so, click the (1) pencil icon to activate editing mode, change the Timezone to your timezone, then click the (2) disc icon to save:

  3. Follow the step above to set a new default printer for Label Printer; Barcode Printer; or Slip Printer.

Heads up:


If you haven't yet added a printer, you'll want to download and install Packiyo's printer app.

Did this answer your question?