Frequently Asked Questions (FAQ)
Mapping TikTok Orders to USPS Ground Advantage
Just connected your TikTok Shop through Packiyo's native TikTok integration? It's common to get a little confused about how shipping methods get assigned — especially the difference between TikTok Shipping and Seller Shipping. This article breaks ...
Print Listener Troubleshooting
Overview Label's been purchased but it's not making it to the Print Listener? Printing feels slow? This guide walks through the settings and connections to check first. Applies to issues like: No print job shows up in the Print Listener queue Labels ...
Shopify Orders Not Syncing
Overview If an order is not appearing in Packiyo, it does not necessarily indicate a syncing issue with Packiyo. Orders can fail to import for a variety of reasons, including Shopify order status, fulfillment settings, third-party applications, or ...
Orders Not Appearing to Pick in Mobile Picking App?
If you're finding orders not displaying to be picked in your mobile picking app, here are some tips to what may be causing this... Overview If your order status is Ready to Pick and Ready to Pack, but it's not showing in your mobile picking app, here ...