Overview

An order may show Ready to Ship: YES in Packiyo but not appear in your picking queue or batch picking workflow.

This doesn't always mean something is wrong with the order. In some cases, the inventory is stored in a location that isn't available for picking. In others, the items have already been picked and are waiting to be packed.

Packiyo displays an explanation directly on the order page and in Manage Orders, making it easier to identify why an order isn't available for picking and what to do next.

Understanding Why an Order Isn't Available for Picking

There are two common reasons an order may be ready to ship but not available for picking.

1. Items Have Already Been Picked Into a Tote

If all pickable items on an order have already been picked into a tote, the order will no longer appear in the picking queue.

What you'll see:

In the order's Order Details panel, under Status, Packiyo displays a message similar to:

This order is ready to ship, but has nothing left to pick because: All of its pickable items are already in a tote, waiting to be packed.

The message also identifies the tote containing the items.

What to do:

The items have already been picked, so there's no need to pick them again. Locate the tote identified in the message and continue with the packing process.

2. Inventory Is Not in a Pickable Location

An order may have inventory allocated to it, but that inventory is stored in a location that isn't available for picking, such as a bulk or reserve location.

What you'll see:

In the order's Order Details panel, Packiyo displays a message similar to:

This order is ready to ship, but not ready to pick because: Order items with the following SKU were not allocated from pickable locations.

The message identifies the affected SKU or SKUs.

What to do:

1. Review the SKU listed in the message.

2. Check where the inventory is currently stored.

3. Confirm whether the inventory is in a pickable location.

4. If needed, work with your warehouse team to move the inventory to an appropriate pickable location and review the order's allocation.

Once the inventory is available for picking and the order is correctly allocated, it can proceed through the normal picking workflow.

How to Check Why an Order Isn't Pickable

You can view the explanation directly from an individual order.

1. Log in to Packiyo.

2. Navigate to Orders.

3. Search for and open the order you want to review.

4. Locate the Order Details panel.

5. Under Status, review the message explaining why the order isn't available for picking.

If the order is ready to ship but cannot be picked, Packiyo will identify whether the items are already in a tote or whether the allocated inventory isn't in a pickable location.

Viewing Picking Availability in Manage Orders

You can also review picking availability across multiple orders without opening each one individually.

1. Navigate to Orders > Manage.

2. Click Edit Columns.

3. Find and enable the Ready to ship column.

4. Review the information displayed for each order.

How to read the column:

The explanation appears directly beneath YES, so you can quickly identify orders that need attention.

Important: The Ready to ship column is hidden by default. You'll need to enable it through Edit Columns to see this information in Manage Orders.

Things to Know

• Ready to Ship doesn't always mean Ready to Pick. An order can have inventory allocated and still be unavailable for picking.

• Orders already picked into totes don't need to be picked again. These orders should continue through the packing workflow.

• Inventory location matters. Allocated inventory must be available from a pickable location for the order to appear in the picking workflow.

• The explanation is informational only. It doesn't change how orders are allocated, picked, packed, or shipped.

• Cancelled and Fulfilled orders won't display these picking explanations, even if an older order still shows Ready to Ship.

Need Help?

If an order is showing as Ready to Ship but still isn't appearing in your picking workflow, start by reviewing the explanation in the order's Status section. If the issue continues after reviewing the tote or inventory location, contact support@packiyo.com with the order number and a screenshot of the message displayed. Our team can help you investigate what's preventing the order from moving through the picking process.