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No Shipping Address On Shopify Orders
No Shipping Address On Shopify Orders

Shopify restricts the transmission of personally identifiable information (PII) on Shopify Basic plans.

Nicholas avatar
Written by Nicholas
Updated over a week ago

The Problem

If you're not seeing the shipping address for orders coming from a connected Shopify store, the most likely cause is the current plan is Shopify Basic.

The Reason

The Shopify Basic Plan does not send Personally Identifiable Information (PII) such as name of the recipient and shipping address to custom apps.

The Fix

Upgrade to Shopify for Small Teams. This provides the ability to send PII to custom apps, including Packiyo.

More Information on Shopify Plan features can be found on the Shopify Website here.

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