Managing Returns in Packiyo

Managing Returns in Packiyo

Returns in Packiyo are fast, simple, and efficient.

Starting a Return

1. To start a return, click the Orders menu item:




2. In the Orders/Manage screen, click the order number:

3. In the upper-right corner of the order screen, select Return Order:


4. In the dialog:
1) Select the number of items to be returned.
2) Enter a return Reason.
3) Check this if customer has their own label. Otherwise, Packiyo prints a label.


Then click Complete:

5. The Ship to: info displays at the top. Choose a Return Shipping method
and click Complete:


  • An orange banner displays when you've successfully initiated a return:

  • The Returned column displays the returned items:

Check List of Returns

To check on your list of returns:


  • Click Returns in the left panel:

  • And view your entire list of returns. Note that you can toggle columns
    (like Status) for a different focus:

Notes
PRO TIP: You can access the Return status dashboard by entering "return_status" after the forward slash in your URL
(see graphics below).


Return status dashboard: