Who this applies to

You can use this feature if you hold the Administrator role on a standalone customer account or a 3PL parent account. Child-account users and non-admin members still can't open these pages. Packiyo super admins keep their full access.

You see only the channels and apps of the customers you have access to. The Order Channels entry in the sidebar and the Connectors tabs appear automatically once you have the Administrator role. Users on a 3PL's client accounts don't have access to these pages.

What you can do day to day

Trigger syncs. From a channel or app's details page you can run:

• Full syncs: orders, products, purchase orders, and shipments on order channels; returns and purchase orders on Apps
• The inventory sync
• Single-item syncs: product by ID, product by SKU, order by number, or shipments by order ID on order channels; return by return ID or purchase order by PO ID on Apps

Fix webhooks. If a webhook is missing or misbehaving, you can recreate all webhooks, remove a channel webhook, or create and remove Packiyo webhooks yourself instead of opening a support request.

Adjust the order channel configuration. This includes the "Enable inventory sync for new products" and "Enable lot tracking for new products" toggles, which remain available to you.

Turn a channel or app on or off. Use this to pause a connection and resume it later.

REMINDER: Switching a channel or app off pauses it. Switch it back on when you are ready to resume. So make sure to turn back on to keep all the wheels turning! 

How the "Sync … from Date" actions work for you

You won't see a date field. Every date-based sync (orders, products, purchase orders, and shipments on order channels; returns and purchase orders on Apps) automatically starts from the beginning of yesterday in your own timezone. If you need a sync from a specific earlier date, that's a super-admin action, so contact Packiyo.

TIP: If a sync is rejected, don't keep clicking. The earlier sync is probably still running, so wait a minute.

The once-per-minute limit

Each full sync, and the inventory sync, can run at most once per minute per channel or app.

• If you click again within the minute, the second request is rejected.
• This applies no matter which administrator clicks. If a colleague just started the sync, you'll be blocked too.
• Single-item syncs have no limit, so you can retry or run them back to back.

If you get a rejection, wait a minute and try again. The earlier sync is likely already running.

The limit applies per action. An orders sync followed by a products sync on the same channel is fine, but two orders syncs within a minute are not. Rejected clicks are not recorded in the activity log, and Packiyo super admins are not limited.

TIP: To retry one order, product, return, or purchase order, use a single-item sync. It has no once-per-minute limit.

What you won't see

These remain super-admin only and are hidden from your view:

• Integration credential and identity fields: Customer, integration name, integration user name, and access token
• Setting up a new connection

If you need a new channel connected or credentials updated, contact Packiyo.

Using the activity log

At the bottom of each channel or app's details page there's an activity log. It records every action on that connection, with who did it and when, including actions by Packiyo super admins. It captures:

• Syncs, including their date window
• Webhook changes
• Scheduler and enable/disable toggles
• Access token refreshes (the token values themselves are never stored)

This is useful when something looks off. For example, if orders stopped flowing, you can check whether the channel was switched off, a webhook was changed, or a sync ran, and see who did it. It also gives you an audit trail across your team's admins.

The log appears at the bottom of the details page, and anyone who can view the channel or app can see it. Changes to a connection's settings are recorded as well as actions. If your account uses the newer Connectors page, your actions are still logged, but the log table isn't shown there yet.

Access token values are never stored in the activity log, and you can't view or change the token yourself.

Apps

Apps follow the same rules as Order Channels, card for card. The date-based syncs on Apps are returns and purchase orders, and they start from the beginning of yesterday in your timezone. The once-per-minute limit applies per app and per action. The Manage Schedulers card is hidden on Apps too.

Troubleshooting

When to contact Packiyo

Contact Packiyo to connect a new channel or app, change scheduler timings, update credentials or integration details, or run a sync from a specific earlier date. To speed things up, include:

• The name of the channel or app
• What you want done, and the date range if relevant
• When the problem started, based on what the activity log shows