Connecting Amazon Seller Central to Packiyo

Connecting Amazon Seller Central to Packiyo

You can connect your Amazon Marketplace account to Packiyo using the Order Desk connection. Order Desk serves as a middleware between Packiyo and Amazon Marketplace. This guide includes instructions on connecting Packiyo to Amazon via Order Desk to sync orders and products.

Before You Start

  1. To connect to Packiyo, you must have an existing Amazon store. If you do not have an Amazon store, visit Sell on Amazon.

    Amazon to Packiyo Workflow


Set Up Order Desk

To set up Order Desk, send the following information to your fulfillment contact or directly to the Packiyo Support team (support@packiyo.com):

    • Your company name
    • User first name
    • User last name
    • User email address

    After Packiyo Support has finished setting up Order Desk, you can then set up the Amazon Marketplace Integration in Order Desk.

    Connect Amazon to Order Desk

    To connect Amazon to your Order Desk account, use the following guidance:

    1. Sign in to Order Desk using your credentials. If you are a new account, check your email for a temporary password from Order Desk.
    2. Follow the setup instructions provided on the Order Desk Help Center (Amazon Marketplace Integration).
    3. In Integrations > Manage Integrations, make sure your store integration settings are correct.
    4. Confirm any rules for your newly connected Amazon store are configured and saved in Order Desk. Refer to How to Work With Rules for instructions on setting up rules.

    After successfully connecting, your Amazon orders import into Order Desk, and then sync with Packiyo during a scheduled sync. After fulfilling in Packiyo, the fulfillment and tracking information syncs back to Amazon via Order Desk.

    Import Product Catalog to Packiyo

    As orders import to Packiyo from Order Desk, products/SKUs from the orders are automatically created in Packiyo under Inventory > Products.

    If you would like to import your full product catalog at one time, use the following steps. For more information, refer to How to Import a Spreadsheet on Order Desk's Help Center.

    1. Export your product catalog from Amazon Marketplace.
    2. In Order Desk, navigate to Tools > Import Data.
    3. Set up your import template with the following details:
      • Name
      • Import Type: Inventory items
      • Delimiter: Comma
    4. Select Choose File, and then select your Amazon Marketplace product catalog to use as a reference for the template.
    5. After uploading, make sure that the fields from Amazon Marketplace match with the Order Desk fields. For example, the following image includes updated match fields.

    1. Save the import template.
    2. Navigate back to Tools > Import Data.
    3. Select Choose File next to the created import template, and then select your product catalog file.
    4. Select Upload.
    5. Make sure that all your imported items appear in the Inventory Items tab.
    6. In Integrations, select Packiyo to sync products/SKUs.
    7. In Packiyo, select Create Products from Inventory under Inventory Management in the connection setup page.

    (Optional) Enable Inventory Sync

    If using Packiyo as the source of truth for Amazon FBM inventory, you can sync Packiyo inventory information to Amazon Marketplace.

    1. In Order Desk, enable Sync Inventory for your Amazon Marketplace Integration. Refer to Amazon Marketplace Integration: Sync Inventory.
    2. In Packiyo, enable inventory sync for the connection.

    Verify Orders in Packiyo

    You can confirm that your Amazon orders have synced successfully by navigating to the Orders page in Packiyo and searching for the Amazon order number.

    Troubleshooting

    Error Solution
    No inventory in Packiyo. Your products from Amazon appear in Packiyo when included in an incoming order. To import your full Amazon product catalog, refer to Import Product Catalog to Packiyo.
    Orders are not syncing. Confirm your Backup Check Schedule in Order Desk (refer to Amazon Marketplace Integration: Backup Check Schedule). If orders still have not synced past the scheduled time, contact Packiyo Support (support@packiyo.com) to request a manual sync.

    Additional Guidance