By default, shipments use the warehouse's default sender address. If a client prefers their own brand or business address to appear as the sender on shipping labels, you can set a Default Ship From Address for that specific customer.

You can also configure a Default Return Address, so return labels show the customer's preferred return address instead of the warehouse default.

Common Use Cases

• A brand wants its own business address shown as the sender.
• A 3PL manages multiple brands, each needing its own Ship From address.
• A client wants returns sent directly to their own facility instead of the warehouse.
• Different customers need different sender or return addresses.

Configuring a Default Ship From Address

Step 1: Add the address to the Address Book

Before an address can be assigned to a customer, it needs to exist in the Address Book first.

1. Navigate to Address Book.
2. Click Add Address.
3. Select Customer as the address type.
4. Enter an Address Label (makes it easy to identify later).
5. Complete the required address fields.
6. Click Save.

Step 2: Assign the address to the customer

1. Navigate to the Customers page.
2. Search for the customer.
3. Click the Edit (Pencil) icon.
4. Scroll down to Default Ship From Address.
5. Search for the address you created.

   💡 Tip: Use the % symbol to quickly locate the address.

6. Select the address.
7. Click Save.

✅ All future shipments for that customer will now use the selected address as the sender address on shipping labels.

Configuring a Default Return Address

The process works the same way as the Ship From address:

1. Add the return address to the Address Book.
2. Edit the customer.
3. Locate Default Return Address.
4. Search for and select the address.
5. Click Save.

✅ Future shipments and return labels will use this address as the default return address.

One-Off Sender Address for a Single Order

Only need to change the sender address for one specific order? Packiyo supports this through a feature toggle — reach out to Support to have it enabled for your account.

How it works

Once the feature is enabled:

1. Add the desired sender address to the Address Book.
2. Open the specific order.
3. A new Sender field appears on the order page (right-middle section).
4. Select the desired sender address from the dropdown before shipping the order.

This overrides the default Ship From address for that one shipment only — it won't change the customer's default configuration.

How to enable this feature

The Order-Level Sender Address option isn't enabled by default. To turn it on:

• Email support@packiyo.com, or
• Submit a request through the Packiyo Help Portal

Our Client Success team will enable the feature toggle for your account.

Important Notes

• Addresses must exist in the Address Book before they can be assigned.
• Address labels make it easier to tell multiple addresses for the same customer apart.
• Using the % symbol when searching speeds up address lookup.
• Changes to the default Ship From or Return Address only apply to future shipments.
• The order-level sender override affects only the selected shipment — it doesn't change the customer's default configuration.

FAQ

Can each customer have a different Ship From address? Yes. Each customer can have their own default Ship From address.

Can I use a different return address than the Ship From address? Yes. The Default Return Address and Default Ship From Address are configured independently.

Can I change the sender address for only one shipment? Yes, as long as the Order-Level Sender Address feature has been enabled by Client Success.

Can I enable the one-off sender address feature myself? No — this feature needs to be enabled by Packiyo Client Success.

Summary

Need a customer-specific sender address, or want to enable one-off sender address selection for individual orders? Contact support@packiyo.com or submit a request through the Packiyo Help Portal — our Client Success team is happy to help.